Policies for Lana Leah LLC

Terms & Conditions

By accessing this website and purchasing products from Lana Leah LLC, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must discontinue use of the website and refrain from purchasing products.

The information provided on this website, including product descriptions, ingredient lists, blog articles, educational resources, email communications, promotional materials, and social media content, is for general informational and educational purposes only. This content is not medical advice and is not intended to diagnose, treat, cure, or prevent any medical condition. It should not replace consultation with a qualified dermatologist, esthetician, or healthcare professional. Customers are encouraged to seek professional guidance before using any skincare products, particularly if they have sensitive skin, underlying conditions, known allergies, or are pregnant or nursing.

All products offered by Lana Leah LLC are formulated with high-quality, carefully selected ingredients designed to support skin health. Individual results may vary, and specific outcomes are not guaranteed. By purchasing and using our products, you acknowledge that results may differ and that it is your responsibility to conduct a patch test before full use. Discontinue use if irritation occurs and consult a medical professional if needed. Lana Leah LLC is not responsible for allergic responses, adverse reactions, or issues resulting from misuse, overuse, or failure to follow product instructions.

While we make every effort to ensure that all information on this website is accurate, complete, and up-to-date, we make no warranties regarding the accuracy, reliability, or completeness of any content. Product formulations, ingredient lists, pricing, promotions, shipping terms, and website content may change at any time without prior notice. Any reliance on the information provided is strictly at your own risk.

This website may include links to third-party websites, resources, or tools. These external sites are not controlled, operated, or endorsed by Lana Leah LLC, and we are not responsible for their content, privacy practices, or security. Accessing third-party websites is at your own discretion and risk.

By placing an order, you confirm that you are legally capable of entering into binding contracts and that all information provided is accurate, complete, and current. Orders are subject to acceptance and availability. Lana Leah LLC reserves the right to refuse or cancel any order at our discretion, including suspected fraud, errors in product description or pricing, or other reasons related to safety and compliance. Payment is required at the time of purchase and processed securely through authorized third-party providers. Lana Leah LLC is not responsible for issues or delays caused by financial institutions or payment processors.

Shipping times are estimates and may vary due to factors beyond our control, including carrier delays or customs processing for international shipments. Risk of loss and title for products purchased passes to you upon delivery to the carrier. Lana Leah LLC is not liable for delays, damage, or loss that occurs during transit. Customers are responsible for providing accurate shipping information.

Refunds, exchanges, and returns are handled according to our Refund and Return Policy. By purchasing a product, you acknowledge and agree to the terms outlined in that policy. All content on this website, including text, images, graphics, logos, product photos, videos, and design elements, is the property of Lana Leah LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or use any content for commercial purposes without prior written permission from Lana Leah LLC.

To the fullest extent permitted by law, Lana Leah LLC, its founders, employees, contractors, affiliates, and suppliers shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from the use of this website, purchase of products, or reliance on any information provided. This includes, without limitation, damages related to allergic reactions, product misuse, data loss, unauthorized access, website errors, or any other losses or issues arising from interaction with our website or products.

You agree to indemnify, defend, and hold harmless Lana Leah LLC, its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising from your use of this website, violation of these Terms, or infringement of third-party rights. These Terms are governed by and construed in accordance with the laws of the state in which Lana Leah LLC is registered, and any disputes shall be subject to the exclusive jurisdiction of the courts in that state.

Lana Leah LLC reserves the right to amend, modify, or update these Terms at any time without prior notice. Changes become effective immediately upon posting to the website. Continued use of the website or purchase of products constitutes acceptance of the revised Terms.

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact our customer support team at Contact@LanaLeahSkincare.com. Our team is here to provide guidance and ensure your experience with our products is safe, informed, and positive.

Refund Policy

At Lana Leah Skincare, we strive to ensure that every customer is fully satisfied with their purchase, and we take great pride in the quality and care that goes into each of our products. If, for any reason, you are not entirely satisfied with your order, you have seven (7) calendar days from the date of delivery to initiate a return for a refund or exchange, subject to the terms and conditions outlined herein. Our goal is to make this process as clear and transparent as possible so you feel supported every step of the way.

Eligibility for Returns: To qualify for a return, the item must be in its original, unused, and unopened condition, with all original packaging intact. Any product that has been opened, used, or altered in any way shall not be eligible for return or refund. Customers must initiate a return request within seven (7) days of delivery by contacting our customer support team at Contact@LanaLeahSkincare.com. The return request must include the original order number, a detailed reason for the return, and supporting evidence if applicable, including a photo. Once the request is reviewed and approved, we will provide detailed return instructions, including the designated return address and any additional steps required to complete the process.

Non-Returnable Items: The following items are not eligible for return or refund under any circumstances: final sale items, gift cards, and promotional giveaways. Any attempt to return such items will not be processed, and the Company shall not be liable for any associated costs incurred by the customer. We encourage customers to review their cart carefully before completing a purchase to avoid any confusion.

Return Shipping & Processing: Customers are solely responsible for all return shipping costs. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. The Company is not liable for lost, stolen, or damaged return shipments. Upon receipt of the returned item, our team will inspect the product to ensure compliance with our eligibility criteria. If approved, a refund will be processed to the original payment method within five (5) to seven (7) business days. While we strive for timely processing, the Company shall not be responsible for delays caused by financial institutions or third-party payment processors.

Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect product, you must notify us in writing through email at Contact@LanaLeahSkincare.com within forty-eight (48) hours of delivery. Your message must include a detailed description of the issue and photographic evidence. Upon verification, we will arrange for a replacement product to be shipped at no additional cost to you. The Company reserves the right to request the return of the damaged or incorrect item prior to issuing a replacement to ensure proper quality review.

Discretionary Denial of Returns: Lana Leah Skincare reserves the right to refuse any return that does not comply with the terms outlined in this policy. Any item returned in a condition that does not meet our eligibility criteria may be sent back to the customer at their own expense. The Company further reserves the right to limit or deny returns in cases of suspected fraud, abuse, or excessive return activity that could compromise the integrity of our return process.

Modifications to the Refund Policy: Lana Leah Skincare reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. Any changes will become effective immediately upon posting to our website. It is the responsibility of the customer to review this policy periodically to remain informed of any updates or modifications.

For any questions, concerns, or to initiate a return, please contact our customer support team at Contact@LanaLeahSkincare.com. By making a purchase on our website, you acknowledge and agree to the terms set forth in this Refund Policy.

Cookies Policy

Lana Leah, LLC uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and personalize your interactions with our skincare products and services. This Cookie Policy (“Policy”) explains how we use cookies, what information they collect, and how you can manage or modify your preferences. By continuing to use our website, you consent to the use of cookies in accordance with this Policy.

Cookies are small data files placed on your device when you visit our website. They allow us to recognize returning visitors, remember your preferences, and ensure that key features function correctly. Cookies also help us understand how users navigate our website so we can continue improving your experience. We use several categories of cookies, including:

Essential Cookies – Required for core website functionality. These cookies enable secure transactions, maintain items in your shopping cart, support account login features, and ensure the website operates smoothly. Without them, certain services cannot be provided.

Performance & Analytics Cookies – These cookies gather information about how visitors use our site, such as which pages are viewed most often, how users move through the website, and where they may experience errors or slow loading times. This data helps us refine content, improve usability, and enhance the overall customer experience.

Functional Cookies – Used to personalize your visit and make your browsing experience more convenient. These cookies remember preferences such as your region, product filters, or previously viewed skincare items, helping us provide more tailored recommendations and a smoother shopping experience.

Advertising & Targeting Cookies – These cookies track your browsing behavior and interests to deliver personalized promotions and skincare-related advertisements. They help ensure you see content that is relevant to your needs and preferences, both on our website and across other digital platforms.

Some cookies are placed by third-party partners who assist with analytics, advertising, and social media integrations. These partners, such as Google Analytics or advertising networks, may collect information according to their own privacy policies. We do not control how these third parties use or store data, and we encourage you to review their individual policies for additional information.

You have full control over how cookies are used. Most browsers allow you to adjust settings to accept, block, or delete cookies. You can also choose to receive notifications before cookies are stored on your device. Please note that disabling certain cookies may affect website performance or limit features like saving your cart or maintaining personalized skincare recommendations. You may also opt out of targeted advertising through industry programs such as the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).

We may update this Cookie Policy periodically to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page with a revised “Effective Date.” Continued use of our website after changes are published signifies acceptance of the updated Policy.

If you have questions about this Cookie Policy or how we handle your data, please contact us at Contact@LanaLeahSkincare.com

Privacy Policy

Lana Leah, LLC is committed to safeguarding the privacy of our customers and website visitors. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and protect personal information obtained through the use of our website, purchase of our products, or other interactions with our services. By accessing or utilizing our services, you acknowledge and agree to be bound by the terms of this Policy.

We collect and process various types of information from individuals who engage with our services. Personal information may include your full name, email address, mailing and billing address, phone number, payment details (processed securely via third-party payment processors), and account login credentials, where applicable. Non-personal information may include your Internet Protocol (IP) address, browser type and version, device type, and usage analytics, such as pages visited and time spent on the website. Additionally, we may obtain information from third-party sources, including but not limited to social media interactions through platforms like Instagram or Facebook, as well as insights from marketing partners and analytics providers.

The information we collect is used for various business purposes, including processing transactions, fulfilling orders, and providing requested products or services. We use this data to improve and personalize user experiences on our website and in our communications, send promotional communications and updates (subject to applicable opt-in requirements), comply with legal and regulatory obligations, and prevent fraudulent transactions while ensuring the security of our platform.

Lana Leah, LLC does not sell, trade, or rent users' personal information to unaffiliated third parties. However, we may share collected information under certain circumstances. We disclose information to third-party service providers engaged in payment processing, order fulfillment, shipping, marketing support, and customer service. Additionally, we may share information to comply with legal requirements, respond to government requests, or protect our rights, property, or safety. If you have consented to receive marketing communications, we may share limited data with third-party partners to facilitate promotional activities.

Our website uses cookies and other tracking technologies to enhance user experience, monitor website performance, and analyze visitor interactions. Users may manage cookie preferences through their browser settings; however, disabling cookies may affect certain functionalities of the website. We implement commercially reasonable security measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Despite these efforts, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Depending on jurisdictional data protection laws, you may have certain rights regarding your personal data. These rights may include the ability to access, update, or correct inaccuracies in your personal information, request the deletion of your data (subject to legal retention requirements), opt out of marketing communications, restrict or object to data processing activities, and request a copy of your collected data. To exercise any of these rights, please submit a request to Contact@LanaLeahSkincare.com.

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, policies, or content of such third-party websites, and we encourage users to review their respective privacy policies before submitting personal information. Our services are not intended for individuals under the age of thirteen (13), and we do not knowingly collect, use, or disclose personal information from children. If we become aware that a minor has provided us with personal data, we will take appropriate steps to remove such information from our records.

Lana Leah, LLC reserves the right to amend, modify, or update this Privacy Policy at any time without prior notice. Any changes shall become effective immediately upon posting to our website, with the "Effective Date" updated accordingly. Continued use of our services following modifications constitutes acceptance of the revised Policy. For any inquiries or concerns regarding this Privacy Policy or our data handling practices, please contact Contact@LanaLeahSkincare.com.